As a highly motivated and results-driven self-starter, Courtney has a strategic vision and tactical implementation skills that allows him to develop personnel, motivate and build high performance operational and sales teams. He has a proven track record of directing and managing organizational initiatives resulting in significant customer service improvements. His ability to develop and optimize effective sales and support strategies has helped increase volume, revenue, and greater profits.

Courtney is a Salesforce 7X Certified professional with a deep understanding of Salesforce technology. He has experience as a Salesforce Administrator and Technical Business Analyst, and has worked on projects involving global deployments, CPQ, and customer support operations.

Courtney has led Salesforce platform management and maintained day-to-day functionality and support for production and sandbox orgs for over 3000 users. He designed Salesforce solutions, iterated through adaptive/agile cycles, and engaged stakeholders to understand desired business outcomes and define success criteria. Additionally, he was responsible for providing ongoing quality assurance support, analysis, and troubleshooting of both data and user issues.

As a Contract Consultant, Courtney provides technical platform service and support for Salesforce and Marketo. He resolves existing configuration and integration issues as well as provides technical solutions for new business requests. He is also experienced in enterprise orgs support. Support multiple lines of business and acquisitions platform integration. Additionally, he provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve both internal corporate applications and customer experience.

Courtney is skilled in data analytics, Agile methodology, Apex language, Salesforce automation, advanced formulas, data science, team leadership, sales management, process improvement, tech solutions, customer relations, quality assurance, Flow Builder, CPQ, Marketo, Demandbase, Service Cloud, CRM governance, Eloqua, information technology, customer service, omni-channel, strong communication, problem solving, attention to detail, open-minded solutioning, user management, security management, business analysis, designer's mindset, change management, product management, project management, ApexExchange, and negotiation.

Overall, Courtney is a Salesforce expert with a passion for solving complex business problems and delivering exceptional results. He is a valuable asset to any organization looking to maximize their Salesforce investment and improve customer experience.